A 50% non-refundable deposit is required to secure your booking date, with the remaining balance due in full before delivery or warehouse pickup. All hire items remain the exclusive property of Dazzle Media.
The hirer accepts full financial responsibilities for any damage, loss, theft, or structural alteration to the equipment during the hire period. Any required repairs or replacements will be charged at full commercial fabrication and material cost.
For warehouse pickups, items must be returned by the agreed time. Late returns will incur a standard surcharge of $XX per day.
Last Updated: July 2026
This Privacy Policy describes how [ Dazzle Media Event ] ("we", "us", or "our") collects, uses, holds, and discloses your personal information.
We operate in Melbourne, Victoria, and are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. The Kinds of Personal Information We Collect To provide our fabrication, custom signage, and event rental services, we may collect and hold the following types of personal information:
Identity & Contact Details: Your name, billing address, delivery/installation address, email address, and phone number.
Business Details: Company name, ABN/ACN, and job title (if you are dealing with us on behalf of a corporate client, florist, or event planning agency).
Transaction & Financial Information: Details about products you rent or purchase, payment records, bank details, or credit card information (processed securely through our payment gateways).
Images & Media: Photographs or videos taken at event venues or installation sites that may inadvertently include images of individuals, which we only use with permission for quality assurance or portfolio purposes.
2. How We Collect Personal Information
We collect personal information directly from you when you:
Inquire about our services or request a quote via our website, email, phone, or social media platforms (e.g., Facebook Marketplace, Instagram). Enter into a rental agreement, production contract, or commercial installation agreement with us. Coordinate logistics for delivery, installation, or pickup at your premises or chosen venues.
3. Why We Collect and Use Personal Information
We collect, hold, and use your personal information for the following primary purposes:
Service Delivery: To manufacture, deliver, install, and collect our rental products, signage, or custom fabrications.
Business Operations: To manage billing, processing payments, and maintaining accurate accounting records.
Customer Support: To respond to your inquiries, provide technical support regarding installation, or resolve any issues with your order.
Marketing: With your consent, to send you updates about our new inventory, product packages, or partnership opportunities. You can opt out of these communications at any time.
4. When We Disclose Personal Information
We do not sell your personal information. We only disclose your information to third parties under the following strict circumstances:
Logistics & Contractors: To trusted third-party delivery drivers, installation assistants, or site managers strictly for the purpose of completing your project or delivery.
Professional Advisers: To our accountants, legal advisers, or insurers where reasonably necessary.
Legal Requirements: Where required or authorised by Australian law or a court order.
Note: We store and process your data locally within Australia and do not actively disclose your personal information to overseas recipients.
5. Data Security and Storage
We take the security of your personal information seriously.
Digital Data: Any digital information (emails, quotes, invoices) is stored securely on password-protected systems and secure cloud-based software.
Physical Security: Our manufacturing warehouse and office facilities in Melbourne are secured to prevent unauthorized physical access to any paperwork or records.
We will destroy or permanently de-identify personal information when it is no longer required for our business operations or legal obligations.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies.
If you wish to access or update your information, please contact us using the details below. We will respond to your request within a reasonable timeframe.
7. Complaints and Contact Information
If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:
Business Name: Dazzle Media Event
Email: [email protected]
Location: Melbourne, VIC, Australia
If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.