In these Terms and Conditions, unless the context otherwise requires: Australian Consumer Law (ACL) means Schedule 2 of the Competition and Consumer Act 2010 (Cth), together with any amendments or replacement legislation.
Booking means any quotation, booking confirmation, invoice, order or other written agreement accepted by the Owner for the hire of Equipment and/or the provision of related services.
Business Day means a day other than a Saturday, Sunday or public holiday in Victoria, Australia.
Equipment means all items supplied by the Owner for hire, including but not limited to furniture, backdrops, arches, plinths, props, décor, signage, display items, accessories, hardware, packaging, tools, sandbags, weights and any other related equipment listed on the Booking.
Hire Charges means all amounts payable by the Hirer under these Terms, including hire fees, delivery charges, installation fees, collection fees, waiting time charges, cleaning fees, repair costs and any other applicable charges.
Hire Period means the period commencing when the Equipment is delivered to, or collected by, the Hirer and ending only when all Equipment has been returned to and accepted by the Owner.
Hirer means the individual, company, organisation or other entity named on the Booking and includes its employees, contractors, agents, guests and any person acting on its behalf.
Owner means Dazzle Media Pty Ltd (ABN ).
Site means the delivery address or event location specified in the Booking.
Terms means these Terms and Conditions of Hire.
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2. APPLICATION OF THESE TERMS
2.1 These Terms govern every Booking made with the Owner and apply to the exclusion of any other terms or conditions unless expressly agreed in writing by the Owner.
2.2 A Booking becomes legally binding once the required deposit has been received or the Booking has otherwise been confirmed by the Owner in writing.
2.3 No variation to these Terms is effective unless agreed in writing by the Owner.
2.4 If any quotation is issued by the Owner, it remains valid only for the period specified in the quotation unless withdrawn earlier.
2.5 The Owner reserves the right to decline any Booking at its absolute discretion before accepting the Booking.
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3. BOOKINGS
3.1 To secure a Booking, the Hirer must provide all information reasonably requested by the Owner, including: (a) full legal name;
(b) contact telephone number and email address;
(c) delivery and collection address;
(d) event date;
(e) preferred delivery and collection times;
(f) details of the Equipment required; and
(g) any access restrictions or venue requirements.
3.2 The Hirer warrants that all information provided is accurate and complete.
3.3 The Hirer must immediately notify the Owner of any changes affecting the Booking.
3.4 The Owner is entitled to rely upon the information supplied by the Hirer and is not responsible for delays or additional costs resulting from inaccurate or incomplete information.
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4. HIRE PERIOD
4.1 Unless otherwise stated on the Booking, the standard Hire Period is up to forty-eight (48) hours.
4.2 The Hire Period commences immediately upon delivery of the Equipment to the Site or collection by the Hirer, whichever occurs first.
4.3 Risk in the Equipment passes to the Hirer immediately upon commencement of the Hire Period.
4.4 The Hire Period does not end until:
(a) all Equipment has been collected by or returned to the Owner; and
(b) the Owner has completed its inspection and accepted the return of the Equipment.
4.5 If the Hirer wishes to extend the Hire Period, the Hirer must obtain the Owner's prior written approval.
4.6 Approval of any extension is entirely at the Owner's discretion and may be subject to additional Hire Charges.
4.7 If Equipment is not available for collection at the agreed time, additional hire charges, waiting fees, transport charges and labour costs may be payable.
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5. HIRE CHARGES
5.1 Unless expressly stated otherwise, all quoted prices exclude:
(a) delivery;
(b) collection;
(c) installation;
(d) dismantling;
(e) venue surcharges;
(f) waiting time charges; and
(g) any other additional services.
5.2 Additional charges may apply where:
(a) delivery or collection occurs outside the Owner's standard operating hours;
(b) the Site presents unusual access difficulties;
(c) additional labour or equipment is required;
(d) installation or collection takes longer than reasonably anticipated due to circumstances outside the Owner's control; or
(e) the Hirer requests changes after confirmation of the Booking.
5.3 Any additional charges will be calculated using the Owner's pricing applicable at the time the additional service is provided.
5.4 The Hirer agrees to pay all Hire Charges in accordance with these Terms.
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6. PAYMENT TERMS
6.1 A non-refundable booking deposit equal to fifty percent (50%) of the total Booking value is payable within twenty-four (24) hours after the invoice is issued unless clause 6.2 applies.
6.2 Where a Booking is made less than seven (7) days before the event date, payment in full is required within twenty-four (24) hours of the invoice.
6.3 Unless otherwise agreed in writing, all outstanding amounts must be paid no later than seven (7) days before the commencement of the Hire Period.
6.4 Failure to pay the required deposit by the due date may result in the Booking being cancelled without further notice, and the Equipment may be made available to other customers.
6.5 Payments must be made by electronic bank transfer to the account nominated by the Owner unless another payment method is approved.
6.6 The Hirer is responsible for all bank charges, transfer fees and transaction costs associated with payment.
6.7 Ownership of the Equipment always remains with the Owner irrespective of payment.
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7. DELIVERY, COLLECTION AND SITE ACCESS
7.1 Unless otherwise agreed, delivery and collection services operate between 8:00 am and 11:30 pm, seven days per week, including public holidays.
7.2 Services requested outside the Owner's standard operating hours may incur additional charges.
7.3 The Hirer must ensure that the Site is safe, accessible and ready for delivery at the agreed time.
7.4 The Hirer is responsible for confirming before the Booking that:
(a) all Equipment will fit through doorways, hallways and lifts;
(b) adequate ceiling clearance exists;
(c) access routes are unobstructed;
(d) any venue approvals or permissions have been obtained;
(e) suitable parking or loading access is available.
7.5 If the Owner reasonably believes delivery or installation cannot be completed safely or without unreasonable delay, the Owner may suspend or refuse delivery until the issue has been rectified.
7.6 If delivery cannot be completed because of unsuitable access or inaccurate information supplied by the Hirer, the Owner may charge additional delivery, labour and transport costs.
7.7 A complimentary waiting period of fifteen (15) minutes applies where the Owner cannot immediately access the Site upon arrival.
7.8 After the expiry of the complimentary waiting period, a waiting fee of $1.00 per minute applies.
7.9 The maximum waiting period is thirty (30) minutes.
7.10 If access remains unavailable after thirty (30) minutes, the Owner may leave the Site and charge:
(a) all waiting time fees incurred;
(b) an additional attendance fee equivalent to the original delivery charge; and
(c) any further costs reasonably incurred in arranging a subsequent delivery or collection.
7.11 Completion of delivery may be evidenced by photographs, electronic confirmation or acknowledgement by the Hirer or the Hirer's representative.
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8. RISK, TITLE AND CARE OF EQUIPMENT
8.1 Ownership
All Equipment remains the sole property of the Owner at all times. No ownership or proprietary interest passes to the Hirer by reason of payment or possession.
8.2 Transfer of Risk
Risk in the Equipment passes to the Hirer immediately upon delivery to the Site or collection by the Hirer, whichever occurs first, and remains with the Hirer until the Equipment has been returned to and accepted by the Owner.
8.3 Duty of Care
During the Hire Period, the Hirer must exercise reasonable care in protecting the Equipment and must:
(a) keep the Equipment secure at all times;
(b) protect the Equipment from theft, vandalism and accidental damage;
(c) protect the Equipment from rain, excessive heat, wind, moisture, dirt and other environmental hazards;
(d) use the Equipment only for its intended purpose;
(e) comply with all instructions provided by the Owner.
8.4 Prohibited Conduct
Unless the Owner has given prior written approval, the Hirer must not:
(a) relocate the Equipment after installation;
(b) alter, modify or repair the Equipment;
(c) remove protective components, ballast, sandbags or safety devices;
(d) attach permanent fixtures or fittings to the Equipment;
(e) sub-hire, lend or transfer possession of the Equipment to another person.
8.5 Failure to Protect Equipment
The Hirer remains responsible for any loss or damage resulting from failure to take reasonable care of the Equipment.
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9. SECURITY BOND
9.1 The Hirer must pay the security bond specified in the Booking or invoice before delivery unless otherwise agreed in writing.
9.2 Unless otherwise stated, the standard security bond is $300.00.
9.3 The security bond is held as security for the Hirer's obligations under these Terms and is not a limitation of the Hirer's liability.
9.4 Following collection and inspection of the Equipment, the Owner may deduct from the security bond any reasonable costs relating to:
(a) repair of damaged Equipment;
(b) replacement of lost or missing Equipment;
(c) excessive cleaning;
(d) removal of tape, glue, vinyl, paint or decorations;
(e) replacement of missing accessories, hardware, tools or packaging.
9.5 Where the cost of repair or replacement exceeds the security bond, the Hirer must pay the balance within seven (7) days of receiving a written invoice.
9.6 The Owner will refund any remaining balance of the security bond within a reasonable time after completion of the inspection.
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10. OUTDOOR INSTALLATIONS AND WEATHER
10.1 The Owner reserves the right to postpone, suspend or refuse delivery, installation or operation of Equipment where weather conditions or Site conditions would make the work unsafe, impracticable or likely to damage the Equipment.
10.2 Examples include, but are not limited to:
(a) heavy rain;
(b) strong winds;
(c) lightning;
(d) flooding;
(e) extreme temperatures;
(f) unstable ground conditions; or
(g) any circumstance presenting an unacceptable safety risk.
10.3 For every outdoor Booking, the Hirer must provide a suitable indoor or fully sheltered contingency location before the event.
10.4 The contingency location must be reasonably accessible and capable of safely accommodating the Equipment.
10.5 If weather or Site conditions require activation of the contingency plan and no suitable alternative location is available, the Owner may cancel or decline to proceed with the installation.
10.6 Where clause 10.5 applies, the Booking will be treated as a cancellation by the Hirer at the time performance becomes impossible, and the cancellation provisions contained in these Terms will apply.
10.7 The Owner is not liable for delays, cancellations or additional costs arising from adverse weather or unsuitable Site conditions beyond the Owner's reasonable control.
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11. CLEANING AND RETURN OF EQUIPMENT
11.1 The Hirer must return all Equipment in substantially the same clean condition in which it was supplied, allowing only for fair wear and tear.
11.2 Before collection, the Hirer must remove all:
(a) decorations;
(b) balloons;
(c) floral material;
(d) tape;
(e) glue;
(f) signage;
(g) rubbish; and
(h) any other items not supplied by the Owner.
11.3 If additional cleaning is required beyond what would reasonably be expected following normal use, the Owner may charge reasonable cleaning costs.
11.4 Vinyl lettering, decals, adhesive signage and similar materials applied by the Hirer must be completely removed before collection unless otherwise agreed.
11.5 The Hirer remains responsible for any damage caused during removal of decorations or signage.
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12. DAMAGE, LOSS AND REPLACEMENT
12.1 The Hirer must immediately notify the Owner if any Equipment is:
(a) damaged;
(b) stolen;
(c) lost;
(d) destroyed; or
(e) involved in any incident likely to affect its condition.
12.2 The Hirer must take all reasonable steps to minimise further damage following any incident.
12.3 Subject to the Australian Consumer Law, the Hirer is liable for the reasonable cost of repairing or replacing Equipment damaged, destroyed or lost during the Hire Period, excluding fair wear and tear.
12.4 Replacement cost may include:
(a) supplier replacement cost;
(b) freight charges;
(c) installation materials;
(d) labour reasonably required for replacement;
(e) disposal of irreparable items.
12.5 Where replacement is impossible because an item has been discontinued or is custom-made, the Hirer is liable for the reasonable replacement value determined by the Owner acting reasonably.
12.6 The Owner will provide reasonable supporting information for any repair or replacement charges upon request.
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13. HIRER'S RESPONSIBILITIES
Throughout the Hire Period, the Hirer must:
(a) use the Equipment safely and responsibly;
(b) ensure the Equipment is not overloaded or used for any unintended purpose;
(c) keep naked flames, fireworks, smoke machines, heaters and other heat sources a safe distance from the Equipment;
(d) prevent guests from climbing, sitting or standing on Equipment not designed for that purpose;
(e) ensure all venue requirements are complied with;
(f) prevent unauthorised persons from dismantling or relocating Equipment;
(g) promptly notify the Owner of any issue affecting the Equipment.
The Hirer acknowledges that failure to comply with these obligations may result in additional charges for repair, replacement or reinstatement.
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14. INSTALLATION AND ALTERATIONS
14.1 Once installation has been completed by the Owner, responsibility for the ongoing care of the Equipment passes to the Hirer.
14.2 The Hirer must not relocate, dismantle or alter any installed Equipment without the Owner's prior written approval.
14.3 The Owner accepts no responsibility for any instability, damage or loss caused by:
(a) relocation by the Hirer;
(b) interference by guests or third parties;
(c) modification after installation;
(d) removal of weights, ballast or securing devices.
14.4 If the Hirer requests relocation after installation, additional labour and transport charges may apply.
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15. SAFETY AND CHILD SUPERVISION
15.1 The Hirer must ensure the Equipment is used safely at all times.
15.2 Where children are present, the Hirer must ensure continuous supervision by a responsible adult.
15.3 The Owner does not provide child supervision services.
15.4 The Hirer is responsible for informing guests of any safety instructions applicable to the Equipment.
15.5 If the Owner reasonably believes the Equipment is being used in an unsafe manner, the Owner may require its use to cease or may remove the Equipment where reasonably necessary to prevent injury or further damage.
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16. CANCELLATIONS, RESCHEDULING AND VARIATIONS
16.1 Cancellation by the Hirer
All cancellations must be made in writing.
The effective date of cancellation is the date the Owner receives written notice.
16.2 Cancellation Fees
Unless otherwise agreed in writing:
(a) cancellation between twenty-eight (28) and seven (7) days before the commencement of the Hire Period will result in forfeiture of fifty percent (50%) of the total Booking value;
(b) cancellation less than seven (7) days before the commencement of the Hire Period will result in the full Booking value becoming payable.
These charges represent a genuine pre-estimate of the Owner's losses arising from cancellation, including administration, reservation of Equipment, scheduling and lost booking opportunities.
16.3 Rescheduling
Subject to availability, the Owner may, at its absolute discretion, permit a Booking to be transferred to another date.
Approval of any transfer does not create an ongoing right to future transfers.
Any additional costs arising from a change of date, venue, delivery requirements or Equipment selection remain payable by the Hirer.
16.4 Variations
Any request to alter a confirmed Booking, including changes to:
(a) Equipment;
(b) delivery time;
(c) collection time;
(d) installation requirements;
(e) event location; or
(f) event date,
must be approved by the Owner.
The Owner may accept or refuse any requested variation.
Where a variation increases the cost of providing the services, the Hirer agrees to pay the additional charges.
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17. OWNER CANCELLATION
17.1 If circumstances beyond the reasonable control of the Owner prevent fulfilment of a Booking, the Owner will notify the Hirer as soon as reasonably practicable.
17.2 The Owner may, where appropriate:
(a) provide substitute Equipment of comparable quality;
(b) amend the Booking by agreement;
(c) provide a partial refund; or
(d) cancel the Booking and refund any amounts paid for goods or services that cannot be supplied.
17.3 The Owner will not substitute Equipment without first consulting the Hirer where reasonably practicable.
17.4 Except to the extent required under the Australian Consumer Law, the remedies described in this clause are the Hirer's sole remedies where the Owner cannot perform the Booking due to circumstances beyond its reasonable control.
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18. AUSTRALIAN CONSUMER LAW
18.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable legislation.
18.2 Where legislation permits the Owner to limit its liability for a breach of a statutory guarantee, the Owner's liability is limited, at the Owner's option, to one or more of the following:
(a) supplying equivalent goods;
(b) repairing the goods;
(c) replacing the goods;
(d) paying the reasonable cost of repair or replacement.
18.3 This clause applies only to the extent permitted by law.
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19. LIMITATION OF LIABILITY
19.1 Subject always to clause 18, the Owner is not liable for any indirect, incidental, special or consequential loss arising from or in connection with the Booking.
19.2 Without limitation, the Owner is not liable for:
(a) loss of profit;
(b) loss of revenue;
(c) loss of business opportunity;
(d) loss of goodwill;
(e) business interruption;
(f) cancellation of an event;
(g) disappointment or distress arising from cancellation or delay; or
(h) any loss suffered by a third party.
19.3 The Owner is not responsible for delays caused by:
(a) venue restrictions;
(b) traffic conditions;
(c) road closures;
(d) weather;
(e) directions from venue management;
(f) emergency services;
(g) circumstances beyond the Owner's reasonable control.
19.4 The Owner is not responsible for damage to property belonging to the Hirer or any third party unless caused by the negligence or wrongful act of the Owner.
19.5 The Hirer acknowledges that decorative Equipment is supplied primarily for display purposes unless expressly stated otherwise.
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20. HIRER'S INDEMNITY
20.1 To the maximum extent permitted by law, the Hirer indemnifies and holds harmless the Owner against all claims, liabilities, losses, damages, costs and expenses (including reasonable legal costs) to the extent arising from:
(a) breach of these Terms by the Hirer;
(b) misuse of the Equipment;
(c) negligent or unlawful acts or omissions of the Hirer;
(d) failure to comply with safety directions;
(e) unauthorised relocation or modification of Equipment;
(f) failure to obtain venue approval or required permissions;
(g) damage to Equipment occurring during the Hire Period.
20.2 The indemnity applies only to the extent that the relevant loss is caused or contributed to by the Hirer.
20.3 This indemnity does not apply to the extent that any loss results from:
(a) negligence of the Owner;
(b) breach of these Terms by the Owner;
(c) failure by the Owner to comply with the Australian Consumer Law.
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21. FORCE MAJEURE
21.1 The Owner is not liable for any delay or failure to perform its obligations where performance is prevented or delayed by an event beyond its reasonable control.
21.2 Such events include, without limitation:
(a) severe weather;
(b) flood;
(c) bushfire;
(d) cyclone;
(e) pandemic or epidemic;
(f) government direction or restriction;
(g) industrial action;
(h) transport disruption; (i) supplier failure;
(j) utility interruption;
(k) civil disturbance; or
(l) any other event beyond the reasonable control of the Owner.
21.3 During the Force Majeure event, the Owner's obligations are suspended to the extent affected.
21.4 If the event continues for an extended period making performance impossible, either party may terminate the Booking by written notice.
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22. DEFAULT AND RECOVERY OF COSTS
22.1 The Hirer is in default if the Hirer:
(a) fails to make payment when due;
(b) breaches these Terms;
(c) refuses to return the Equipment;
(d) becomes insolvent or enters external administration.
22.2 Where the Hirer is in default, the Owner may:
(a) suspend further services;
(b) terminate the Booking;
(c) recover possession of the Equipment where legally entitled;
(d) recover any unpaid Hire Charges;
(e) recover reasonable debt recovery costs, legal costs and collection expenses incurred in enforcing these Terms.
22.3 Interest may be charged on overdue amounts at the rate prescribed under the Penalty Interest Rates Act 1983 (Victoria) or any replacement legislation, calculated from the due date until payment is received.
22.4 Acceptance of late payment or failure by the Owner to immediately enforce any right does not constitute a waiver of that right.
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23. INSURANCE
23.1 The Owner maintains insurance as required for its business operations.
23.2 The Hirer is responsible for considering whether separate insurance is required for the Hirer's own property, event, guests or liabilities arising during the Hire Period.
23.3 The Owner does not provide insurance covering the Hirer's personal property or event-related losses unless expressly stated in writing.
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24. PRIVACY
24.1 The Owner collects personal information only to the extent reasonably necessary to:
(a) process and manage Bookings;
(b) communicate with the Hirer;
(c) arrange delivery, installation and collection;
(d) process payments and refunds;
(e) comply with legal obligations; and
(f) maintain business records.
24.2 The Owner will handle personal information in accordance with applicable Australian privacy laws.
24.3 The Owner will not disclose personal information to third parties except:
(a) where reasonably required to provide the services (including delivery contractors or payment providers);
(b) where required by law; or
(c) with the Hirer's consent.
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25. PHOTOGRAPHY AND MARKETING
25.1 Unless the Hirer notifies the Owner in writing before the event, the Owner may photograph completed installations for its portfolio, website and social media.
25.2 The Owner will take reasonable steps not to identify the Hirer or disclose personal information without consent.
25.3 If the Hirer requests that no photographs be taken or published, the Owner will comply with that request.
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26. NOTICES
26.1 Any notice required under these Terms must be given in writing.
26.2 Notices may be sent by:
(a) email;
(b) hand delivery; or
(c) any other method agreed in writing.
26.3 A notice sent by email is taken to have been received on the day it is transmitted, unless the sender receives an automated notice indicating that delivery has failed.
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27. SEVERABILITY
If any provision of these Terms is held to be illegal, invalid or unenforceable, that provision will be severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
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28. WAIVER
A failure or delay by the Owner in exercising any right under these Terms does not operate as a waiver of that right.
Any waiver must be in writing and applies only to the specific matter to which it relates.
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29. ASSIGNMENT
The Hirer must not assign, transfer or otherwise deal with its rights or obligations under these Terms without the Owner's prior written consent.
The Owner may assign or subcontract any part of its obligations where reasonably necessary for the performance of the Booking.
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30. GOVERNING LAW
These Terms are governed by the laws of the State of Victoria, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.
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31. ENTIRE AGREEMENT
These Terms, together with any quotation, Booking confirmation, invoice and any document expressly incorporated by reference, constitute the entire agreement between the parties.
They supersede all prior discussions, negotiations, representations and understandings relating to the Booking.
Neither party has relied upon any representation not expressly recorded in these documents.
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APPENDIX A – DAMAGE AND REPLACEMENT CHARGES
The following are examples of costs that may be charged where Equipment is returned damaged, excessively soiled or incomplete.
Examples include, but are not limited to:
• Missing accessories or fittings
• Missing sandbags or weights
• Missing hardware
• Missing packaging supplied with Equipment
• Torn fabric or linen
• Permanent staining
• Wax damage
• Burn marks
• Water damage
• Paint damage
• Broken acrylic products
• Scratched mirrors
• Broken glass
• Bent metal frames
• Damaged signage
• Broken easels
• Missing components of backdrop systems
Where replacement is required, charges may include:
• Replacement cost of the item;
• Freight and delivery charges;
• Labour required to source and prepare replacement items;
• Disposal costs where applicable.
Where an item forms part of a matching collection or custom-made display that cannot reasonably be replaced individually, the Owner may charge the reasonable replacement value of the affected set or custom item, supported by reasonable evidence of the loss.
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APPENDIX B – FAIR WEAR AND TEAR
Fair wear and tear refers to deterioration resulting from ordinary, careful and intended use of the Equipment.
Examples include:
• Minor surface marks consistent with normal handling.
• Light scratches that do not affect appearance or functionality.
• Minor wear to protective feet or pads.
• Normal transport marks.
The following are not considered fair wear and tear:
• Cracks or breakage.
• Structural damage.
• Missing parts.
• Paint marks.
• Wax residue.
• Glue or adhesive residue.
• Vinyl or sticker residue.
• Permanent staining.
• Water damage.
• Rust caused during the Hire Period.
• Damage caused by incorrect storage.
• Damage caused by wind where Equipment was not properly secured.
• Damage caused by rain or exposure after the Hirer was instructed to protect the Equipment.
• Damage caused by candles, heaters, fireworks, smoke machines or naked flames.
• Pet damage.
• Damage caused by moving Equipment without approval.
• Damage caused by misuse or overloading.
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ACCEPTANCE OF TERMS
By paying the booking deposit, signing a Booking confirmation, or otherwise accepting the Owner's quotation, the Hirer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions of Hire.
These Terms apply to all future Bookings unless replaced by a newer version issued by the Owner.
Last Updated: July 2026
This Privacy Policy describes how [ Dazzle Media Event ] ("we", "us", or "our") collects, uses, holds, and discloses your personal information.
We operate in Melbourne, Victoria, and are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. The Kinds of Personal Information We Collect To provide our fabrication, custom signage, and event rental services, we may collect and hold the following types of personal information:
Identity & Contact Details: Your name, billing address, delivery/installation address, email address, and phone number.
Business Details: Company name, ABN/ACN, and job title (if you are dealing with us on behalf of a corporate client, florist, or event planning agency).
Transaction & Financial Information: Details about products you rent or purchase, payment records, bank details, or credit card information (processed securely through our payment gateways).
Images & Media: Photographs or videos taken at event venues or installation sites that may inadvertently include images of individuals, which we only use with permission for quality assurance or portfolio purposes.
2. How We Collect Personal Information
We collect personal information directly from you when you:
Inquire about our services or request a quote via our website, email, phone, or social media platforms (e.g., Facebook Marketplace, Instagram). Enter into a rental agreement, production contract, or commercial installation agreement with us. Coordinate logistics for delivery, installation, or pickup at your premises or chosen venues.
3. Why We Collect and Use Personal Information
We collect, hold, and use your personal information for the following primary purposes:
Service Delivery: To manufacture, deliver, install, and collect our rental products, signage, or custom fabrications.
Business Operations: To manage billing, processing payments, and maintaining accurate accounting records.
Customer Support: To respond to your inquiries, provide technical support regarding installation, or resolve any issues with your order.
Marketing: With your consent, to send you updates about our new inventory, product packages, or partnership opportunities. You can opt out of these communications at any time.
4. When We Disclose Personal Information
We do not sell your personal information. We only disclose your information to third parties under the following strict circumstances:
Logistics & Contractors: To trusted third-party delivery drivers, installation assistants, or site managers strictly for the purpose of completing your project or delivery.
Professional Advisers: To our accountants, legal advisers, or insurers where reasonably necessary.
Legal Requirements: Where required or authorised by Australian law or a court order.
Note: We store and process your data locally within Australia and do not actively disclose your personal information to overseas recipients.
5. Data Security and Storage
We take the security of your personal information seriously.
Digital Data: Any digital information (emails, quotes, invoices) is stored securely on password-protected systems and secure cloud-based software.
Physical Security: Our manufacturing warehouse and office facilities in Melbourne are secured to prevent unauthorized physical access to any paperwork or records.
We will destroy or permanently de-identify personal information when it is no longer required for our business operations or legal obligations.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies.
If you wish to access or update your information, please contact us using the details below. We will respond to your request within a reasonable timeframe.
7. Complaints and Contact Information
If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:
Business Name: Dazzle Media Event
Email: [email protected]
Location: Melbourne, VIC, Australia
If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.